Info
Due to contractual confidentiality, some implementation details, business metrics, and product-specific information have been omitted or generalised. Although the project achieved strong user and business outcomes, the underlying data cannot be shared publicly. This case presents a high-level overview of the challenge, my role, and the overall solution. I’d be happy to discuss the project and its outcomes in more detail in person.
01 Understanding the Problem
Before opening Figma, I looked at how users were actually interacting with the product.
Through analytics, user feedback, and competitor research, a few patterns became clear:
Users often visited EasySBC with different intentions depending on where they were in Ultimate Team.
Valuable features remained undiscovered because they were buried in the navigation.
Many players cared about what was currently popular in the community.
Players were motivated by different goals - some wanted to build the best squad possible, while others focused on improving their favourite club.
At the same time, I explored inspiration from products outside our own platform. Websites such as WAVS demonstrated how surfacing trending content could create curiosity and encourage deeper engagement, while competitors highlighted which information players expected to find immediately.
05 Reflections
This project strengthened my belief that great product experiences begin long before high-fidelity design.
The most valuable outcome didn’t come from redesigning the interface, but from understanding what motivated users and translating those insights into a product strategy. The homepage became more than a collection of features - it became a system designed to help users discover value based on their individual goals.
It also reinforced that UX research creates the greatest impact when it influences product direction rather than validating visual decisions. By combining user interviews, co-creation workshops, and iterative concept exploration, we were able to build an experience that balanced user value with measurable business outcomes.
Ultimately, this project solidified that a homepage isn’t just a navigation layer - it’s one of the product’s most powerful surfaces for driving discovery, personalisation, and long-term engagement.



















